YuMe is here to help make your platform experience successful, providing basic and enhanced customer support, and a professional services offering for your extended operations needs. Different levels of service are available to match the current and future needs of your digital marketing operations.


Customer Support

  • Initial account setup
  • Timely issue resolution
  • Access via phone and/or email to YuMe Trading Desk Specialists to assist in Media Planning and Supply Optimization

Enhanced Support

  • Hands on keyboard support for Client/Advertiser owned, YuMe operated Media Plans/IOs
  • Review of KPIs against goals
  • Audience Targeting consultation
  • Campaign delivery performance Analysis & Review
  • Assist with negotiations of PMP deals, as needed

Professional Services Offering

  • Planning, executing, managing, & optimizing video ad campaigns based on YuMe-developed Media plans and goals
  • Manage day-to-day execution of campaign performance and optimization